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Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customerservice could use some improvement. After a stressful day for this entrepreneur, one particular customerservice representative behaves rudely.
Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. In truth, there is little new money in this budget for SME’s, and little of real substance to help those that are struggling. billion one-off growth package”. Not policy.
Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. « Budget 2010 – The Saviour for Small Businesses? Many equipment manufacturers offer free training to companies that purchase their products.
The airline emergency and customerservice numbers. Choosing a supplier for your office is not easy, particuarly when it comes to business travel. There are so many options and the prices range from budget to, shall we say, extravagant! The telephone number and address for the local embassy office. Book your place now.
Budget – create a budget and put it in your cash-flow. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!
In an age of corporate scandals, suspicious customers, and budgets with very little breathing room, there is simply no substitute for being an ethical company. When doing business, I think most of us would consider strong ethics and integrity to be top of the list of qualities we seek out in business partners.
The fact that there are plenty of highly profitable companies, with for instance bad customerservice, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customerservice right since it is often the main differentiator to bigger and/or cheaper competition.
Darling pledges help for SMEs : The Chancellor announced proposals to help small businesses in his pre-Budget report.Alistair Darling committed £500 million for a capital growth fund to support small businesses and an extension to the Enterprise Finance Guarantee scheme. — ST. Digg Furl Netscape Yahoo!
Business cuts back on training and hours in bid to hang onto staff : A new survey by the Australian Industry Group has revealed that a third of companies are planning to cut their training budgets in the next 12 months, as entrepreneurs fight… India Inc’s business confidence surges, says CII : The business confidence of India Inc.
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
Managing A Small Business In A Recession by Stefan Töpfer on Oct 10, 2007 Here in the UK we had the “ Pre Budget Report &# yesterday. The government set out it’s plans to get small business owners to pay more tax , they increased capital gains tax by 90%. Digg Furl Netscape Yahoo!
This is the best way to expect a higher return on investment on your advertising budget. Test the whole thing: Large corporations have a huge advertising budget to play and experiment. No matter how big you are if you need to succeed in this highly competitive business world you should know the basics of Advertising and practice it.
the changes to capital gains tax in the 2007 Pre-Budget Report will further undermine the attractiveness of the Uk as a place to grow a business. Professor Davide Sola, the report’s author and dean of the ESM said: “The tax system for small businesses in the UK is becoming less competitive. Digg Furl Netscape Yahoo!
Most notably because of exchange rate risk which makes it hard to budget. Keep overheads to a minimum, review and change your suppliers if there not giving you the best value for money and service. Defend your prices in terms of value for money to your customers and then get them to do it for you to potential new customers.
They should focus on spending their limited budgets only on things that will generate them business. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
I have a book coming out this summer, Branding Basics for Small Business: How to Create an Irresistible Brand on Any Budget that addresses this and more. Knowing where you stand will help you figure out what to communicate or address in your branding. Great post! Digg Furl Netscape Yahoo!
« Top 5 Tips for Training Employees on a Budget Top 5 Tips for Small Businesses at Easter » « Previous Entries This entry was posted on Wednesday, March 31st, 2010 at 6:30 am and is filed under SME-Blog. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Rewriting bank regulations will hurt small businesses : In the typical fashion, Congress is now attempting to solve a “crisis&# by creating a new government agency with an unlimited budget and almost unlimited regulatory powers. Digg Furl Netscape Yahoo!
It doesn’t have to be fancy or high-budget. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!
Our customers welcome the opportunity to have ready access to Enterprise Level Spam Filtering engines that were heretofore beyond reach of SME IT Security budgets. This is only made possible by the economies of scale leveraged by the Software-As-A-Service model. Digg Furl Netscape Yahoo!
Service Untitled The blog about customerservice and the customerservice experience. Let’s face it; the more positive employee engagement, the more positive customerservice, and the more company success. The last few years have been a time for slashed training budgets. Great thoughts!
In the interest of fairness it is necessary to end the practice of giving projects only to large multinational corporations – which often fail or run massively over budget – while better and more innovative solutions are available at a fraction of the cost. Digg Furl Netscape Yahoo!
Cape verde property Said on September 21st, 2009 at 1:23 pm Yes, along with these techniques Advertising is also important because the largest category in your advertising budget is likely to be your media costs–the dollars you spend for air time on radio or for ad space in newspapers, magazines, and more. Really great ! Great post.
I’m sure what some people don’t understand is that you rarely find a quality accountant for a budget price. do cost cutting do credit control do customerservice export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
Conduct a competitive analysis : Study both direct and indirect competitors , focusing on their pricing, customerservice, branding and distribution channels. Identifying barriers to entry, like high startup costs or strong customer loyalty, can help hone your competitive approach.
Senate bill won’t change small biz premiums: The Congressional Budget Office predicts the Senate health care reform bill would provide better, but more expensive, coverage in the individual insurance market, while having little impact on premiums for employer-based coverage. — ST. Digg Furl Netscape Yahoo!
Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments CustomerService Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!
Pre Budget Report: Labour Darling Plays Class War Trump Card by Stefan Töpfer on Dec 09, 2009 In an unprecedented weak budget spiked with half truths, Mr Darling is trying to ignite a class war in the UK in an attempt to boost the Labour Party election prospects – a dangerous game to play with our fragile economy at this time.
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