The Small Business Blog

MARCH 28, 2010

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. « Budget 2010 – The Saviour for Small Businesses? Many equipment manufacturers offer free training to companies that purchase their products.

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Service Untitled

MARCH 29, 2011

The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. So how has Pasley done since the economic crunch?

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Allwork

MAY 22, 2024

One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Resource Reality Check Be honest about your resources budget; you don’t need to go all-in right away. Mistakes become valuable learning experiences, boosting confidence and competence.

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Collaborate Environment Budget AT&T 299

Allwork

OCTOBER 21, 2022

For instance, a company’s ESG goals may involve cutting their overall carbon footprint by slashing their business travel budget. . In addition to call handling and customer service support, virtual assistants often provide secretarial tasks such as diary management, data entry and cold calling. . Flex Desk Workstation .

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2023 Lifestyle Carbon Footprint Collaborate 340

Service Untitled

APRIL 28, 2014

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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Customer Service Budget Credit Card AT&T 40

Allwork

DECEMBER 26, 2023

You’re looking at budgets for 2024 and your company needs to meet stringent deadlines to deliver products or services faster and more effectively than ever before. Employee turnover rates are soaring, and freelance platforms provide an affordable way to access talent and fill the gap on demand. Does this situation sound familiar?

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2024 Credit Card Interviewing Customer Service 246

Make or Break Moments

OCTOBER 27, 2010

When you look at the company budget – do you spend equal dollars on marketing for new customers as you do servicing your existing customers? The focus on customer service shifted from having importance to a “nice to have.&#. I wonder if [.].

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Tips From T. Marie

APRIL 17, 2024

Understanding the Role of a CRM At its core, a CRM system helps manage interactions with current and potential customers. It’s designed to streamline processes, build customer relationships, enhance sales, and improve customer service. Budget: Determine how much you’re willing to spend.

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Agenda Customer Service Budget Email 173

Make or Break Moments

JANUARY 19, 2010

But the budget just can’t handle the cost and my waistline can’t afford the calories. I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. So here is my midmorning gift to you.

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Success

MARCH 16, 2022

Web designer Jen Puckett won’t work with people who have unrealistic budgets and time frames. This knowledge stops Craig from dropping rates simply to land a project, something she would later regret. Knowing your costs and schedules is crucial for evaluating when to refuse a client’s request. I will do everything possible to educate them.

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2014 Confidence Budget Phones 264

Success

SEPTEMBER 22, 2024

It has a feature-rich platform that includes credit score tracking, subscription management, budgeting and more. In addition to its powerful subscription management, the app’s features also include bill negotiation, expense tracking and budgeting, financial health monitoring and savings goals with automation. household wastes $32.84

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Negotiating Credit Card Budget Expenses 130

Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off. I’m looking forward to a great year of customer service. photo credit: NeoGaboX.

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Customer Service Purchasing Restaurants 2011 40

Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

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Customer Service Purchasing Training Budget 40

Service Untitled

APRIL 21, 2011

Of course, depending on your budget, the experience could have ranged from modest to extravagant, but I’m betting that nearly everyone can remember that particular feeling of euphoria. It was beyond just satisfied; you as a customer were particularly delighted. It is, however what a customer really searches for when shopping.

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Service Untitled

JANUARY 25, 2012

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Floor personnel are talking on their cell phones.

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Customer Service Budget Training Phones 40

Service Untitled

JULY 20, 2012

The service, depending on the city can handle hundreds of requests ranging from procuring a dog license, city parks and recreation, job applications, trash pickup, or information about specific services and problems. By 2012, city records show the service has handled 4.5 million contacts. How does your city compare?

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Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. What happens however, in the poorer hospital areas where massages and high paid chefs are not an option in the medical hospital budget?

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Customer Service Medical Health Budget 40

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement?

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2009 Customer Service 2008 2010 100

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

JUNE 9, 2010

I was a pretty easy going customer. I did say that I wanted to remain within a budget but there were lots of chairs to choose from in that price point. Don’t get me wrong – I’m thrilled with the unexpected cash that remains in my checking account but why reduce the price if price was never an issue?

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2009 Customer Service Purchasing 2008 100

Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

Customer Service 40

Customer Service UPS Training Budget 40

Practically Perfect PA

JUNE 8, 2017

You need to juggle the demands for location, capacity, budget, amenities and environmental factors to get the right result for your event. When it comes to customer service, nothing is too much trouble for our approachable and capable team of venue finders. We pride ourselves on providing an exceptional service every time.

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Budget Negotiating Stress Customer Service 131

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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Customer Service Restaurants Budget Interviewing 98

Service Untitled

MARCH 19, 2012

So what does customer service look like in the home building business? Customers want a builder to take the time to understand their wants and needs, the builder to ask the right questions, to understand a buyer’s style and to be responsive, understanding, and considerate through the entire experience.

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Customer Service UPS Budget Environment 40

Success

JUNE 20, 2023

For instance, start your day addressing customer service challenges. Tracking time is like a budget for money. “Switching between types of tasks is mentally draining. Instead, bundle related projects together and tackle them all at once,” says Firas Kittaneh, co-founder of Amerisleep. Then, move onto marketing campaigns.

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Management Goals Email Learning 306

Success

AUGUST 25, 2021

Should you be an accountant and crunch numbers all day because it will pay your bills, or should you look for a customer service job that will put your gift of gab front and center? Maybe you’re someone who can talk to anyone and you’re the best listener in your friend group. Who wouldn’t love that?

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Social Media 2021 Clothes Phones 246

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

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Customer Service Restaurants Budget Environment 93

Customers Rock!

AUGUST 28, 2010

Many companies spend a lot of time and money on attracting new customers to their product or service. Much of the marketing budget is spent on mass approaches such as advertising and direct mail. Tags: Customer experience Customer service. Thanks to @Foundora for bringing it back to my attention.

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Customer Service Budget Purchasing Management 100

BMT Office Administration

NOVEMBER 25, 2024

Total quality management is a concept that believes every member of an organization, from bottom-level employees to C-suite executives, should work to improve business processes and customer satisfaction continuously. Highly satisfied customers. If your organization has a small budget, TQM may be too costly. It can be expensive.

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Management Social Media Expenses Customer Service 52

LEADERASSISTANT.COM

MAY 7, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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Restaurants Mentoring Customer Service Budget 102

LEADERASSISTANT.COM

MARCH 12, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

MARCH 26, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Gifts 98

Gifts Medical Restaurants Networking 98

Small Business CEO

OCTOBER 13, 2020

In fact, 2019 data from Gartner found that “CX drives over two-thirds of customer loyalty, outperforming brand and price combined.”. While improving the customer experience can grow your revenue, you might not have a large budget to invest in it. Build Your Brand Around Their Pain Points.

2019 116

2019 Budget Customer Service 116

LEADERASSISTANT.COM

OCTOBER 1, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Administrative Professionals 93

Administrative Professionals Restaurants Customer Service Training 93

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants 92

Restaurants Customer Service Budget Interviewing 92

Eco-Office Gals

DECEMBER 23, 2012

The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Customer service. Suppose, for example, that part of your agency platform is to replace any items that customers have concerns about.

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2013 Promotion 2012 Calendars 100