12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Books Customer Service Interviewing 
6 Benefits Of Embracing AI In Your Coworking Space
Allwork
FEBRUARY 16, 2023
AI can help companies hire the right employees, take over the interview process, and power today’s chatbots — which enable HR departments to spend less time answering basic questions. AI software can help coworking spaces track bookings, report problems, and easily provide credit/refunds to customers.
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Trending Sources
Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
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Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
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Announcing my first book: The Hidden Power of Your Customers
Customers Rock!
MAY 5, 2011
I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.
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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?
Success
FEBRUARY 15, 2024
For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. Read the best personal development books. During your interview Likewise, showcase both your hard and soft skills during your job interview.
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5 Key Insights on Treating Employees with LOVE from Leadership Experts Three and Jackie Carpenter
Success
DECEMBER 30, 2021
The Carpenters’ new book, People First: The 5 Steps to Pure Human Connection and a Thriving Organization , is for the leader hoping to do just that. With decades of experience managing businesses in the private club industry, the Carpenters could write the book on providing premium customer service.
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Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com &# Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business. You can follow any responses to this entry through the RSS 2.0
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The Secret to Sales Isn’t What You Think
Success
FEBRUARY 11, 2022
In the latest episode of Brilliant Thoughts with Tristan Ahumada, Burg talks about why the message in his best-selling book The Go-Giver resonates with so many people right now. . They also co-authored three other books in the series: The Go-Giver Influencer , Go-Givers Sell More and The Go-Giver Leader.
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8 Ways to Lose in Business
Success
JANUARY 9, 2023
He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. In an interview, he was asked how he prepared his team for the next game. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No.
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Age of Conversation 3 Author Spotlights
Make or Break Moments
APRIL 20, 2010
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. In today’s post, he shining the light on me! Thanks Rick!
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Customer Experience Food for Thought
Customers Rock!
MAY 4, 2012
As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living. I want to eat there! Tips for Improvement.
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TikTok Is Here to Stay—Is Your Brand Ready?
Success
JUNE 8, 2022
It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. She’s received calls from the Washington Post , appeared on Good Morning America and secured a book deal with HarperCollins. “I
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Is it a Good Experience?
Make or Break Moments
MARCH 22, 2010
That quote comes from Randy Pausch and his book The Last Lecture. I’m behind the rest of the world in reading, what I would classify as one of the most inspiration books I’ve ever read. Randy’s book offers so many wonderful nuggets of truth in relatable, bite sized pieces.
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Linchpin Meet Ups Connect the Globe in One Evening
Make or Break Moments
JUNE 14, 2010
To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?
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Marketing with Honesty to Build Customer Relationships
Make or Break Moments
AUGUST 13, 2010
Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.
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Make or Break Moments Recognized
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
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Getting Past Ego to Reach Customers
Make or Break Moments
MARCH 15, 2010
’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. We provided a great service at a good price-the best in out industry.
2009 100
100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?
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Make it Easy for Customers To Find You
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
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It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?
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100 Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
Reading your favorite blogs on Kindle?
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Deborah Chaddock Brown Speaking Calendar
Make or Break Moments
JUNE 27, 2010
In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales. In case you missed it – the book is still available for download from the product page. And yep – it is still free.
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100 Does Your CRM System Help Your Business Grow? Interview: @batchblue
Stephanie LH Calahan
JULY 1, 2011
. In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more. A good CRM is more than an address book. Our great customer service! to $149.95
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Delight is Different Than Service
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
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Age of Conversation 3: It Is In BookStores and Available On-Line
Make or Break Moments
MAY 7, 2010
Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.
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100 What Do Customers Mean to You?
Make or Break Moments
AUGUST 3, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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100 Linchpins Unite to Make a Difference
Make or Break Moments
JUNE 4, 2010
Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.
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100 Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
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Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
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Banks Change to a Customer-Focused Message
Make or Break Moments
JANUARY 4, 2010
They are creating separate pages for each product with a “one-page simple explanation of each specific product…Forget jargon-filled ads and book-like bank documents; the bank of the future needs to cut straight to the point.&# One of the changes being made effects the bank websites. Two enthusiastic thumbs up.
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100 Time for a Midmorning Gift to You
Make or Break Moments
JANUARY 19, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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100 Being Right Doesn't Win Friends and Influence Customers
Make or Break Moments
JUNE 16, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Building Customer Relationships Should be a No-Brainer
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
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100 Know Your Customer
Make or Break Moments
APRIL 17, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Always Do Right
Make or Break Moments
MAY 24, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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No Two Customers Are Alike » Make or Break Moments
Make or Break Moments
JANUARY 5, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Customer Service 100
100 Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
2010 100
100 August 7th Treasure Your Customers day
Make or Break Moments
AUGUST 7, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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100 I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
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Look for the Pattern You Can't Ignore
Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
2009 100
100 USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed.
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