This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
If you have a customer-is-always-right policy, describe what’s required to support it. Although many companies had to make a dramatic shift in office policies since the pandemic, goLance has been a fully remote company from the start, with the infrastructure, communications, and processes in place for this environment.
As a business owner, you’ll want to check in with your remote workers on a pretty regular basis, either through scheduled phone calls or with email updates. A great example of this is Basecamp , which is a secure and private online space where you and your telecommuters can organize and track everything that needs to be done.
Your processes, standard operating procedures and policies should be clearly documented and accessible to those who need to use them. Email templates and tools. Email can be an inefficient nightmare without the right tools and techniques in place to manage it. Here are some that our EAs use: Email templates.
A few critical components and my key takeaways from the discussion: Project management – Whether it’s Basecamp, Central Desktop or another project management tool, have a way for everyone to easily collaborate and track client projects. Presently we use Basecamp by 37signals , because most clients find it very user-friendly.
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content