Customers Rock!

JUNE 26, 2011

This friend had earned enough miles for a free trip to Europe but hadn’t been able to fly AirlineX for awhile since his company now required him to fly the cheapest option (which this airline never was). Each month, AirlineX sends an email showing how many frequent flier points he has (or at this point, doesn’t have).

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JUNE 18, 2024

Notably, the list of employers covers a wide range of fields, such as healthcare, computer and IT, accounting and finance, and customer service, among others, signaling steady opportunities across industries for remote work despite surveys indicating growing concerns around return-to-office mandates. Customer Service 9.

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Customers Rock!

FEBRUARY 11, 2010

If you have seen the movie Ramen Girl (and even if you haven’t!), The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. It was a turning point.

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Practically Perfect PA

OCTOBER 22, 2014

We also knew that ExCeL has a fantastic reputation for customer service and their staff really understand the difficult job of organising events. Many of us will juggle our event with all our other tasks and we won’t ask for help or guidance from event professionals. Leith’s catering. This was not the case at ExCeL.

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Success

OCTOBER 31, 2023

Even if you have the most impressive technical skills, you won’t be an effective team member if you can’t collaborate, communicate or meet deadlines. Soft skills are personality traits or behaviors that can be hard to define. Why is it important to list soft skills on your resume?

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Success

SEPTEMBER 8, 2024

A colleague in our HR department… noticed a new employee struggling with relocation challenges,” says Reyansh Mestry, head of marketing at TopSource Worldwide, a global employment services agency headquartered in London, England. You told me you hoped to see me again, so I thought I’d come to see how you are,” she said. So why did she do it?

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SEPTEMBER 13, 2024

Virtual offices do the marketing for you, and people should know Companies that offer virtual office services, like Alliance Virtual Office and LiquidSpace , can provide significant advantages for businesses seeking to outsource their marketing efforts, particularly when it comes to securing permanent office space.

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JULY 22, 2024

So before that, it wasn’t even a thing. And, you know, I think when we look at burnout, we have to realize that like 1960s, 1950s, there wasn’t as big of a focus on career the way we look at career now. But what if there were practical steps to overcome this exhaustion and prioritize your well-being in the workplace?

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FEBRUARY 13, 2024

This isn’t just about clocking in from the couch or taking conference calls in pajamas — it’s a vast, vibrant spectrum of career possibilities that’s rewriting the narrative of what it means to “go to work.” 58 percent.

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Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Many don't.    If you don't, start that today!

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JULY 7, 2022

Have you ever interacted with a chatbot for customer service and found it frustrating? I sure have, and can’t imagine if that exchange was a job interview that it would have worked out well.” But, on the other hand, the questions are likely ones that are not overly complicated and require simple short answers.

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MAY 22, 2024

If you haven’t already, it’s time to start thinking about how these game-changing technologies can take your coworking space to the next level. And this isn’t just a passing trend. While we haven’t quite mastered Star Trek technology yet, VR comes pretty close. Start small and scale up as you go.

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SEPTEMBER 12, 2024

Quantum computing has the potential to revolutionize many areas because it processes information in ways that classical computers can’t. To put it in simple terms, quantum computing uses qubits, which can be both 0 and 1 at the same time. How does a quantum computer work? What are some practical applications of quantum computing?

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JANUARY 10, 2024

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Their core mission is connecting people to one another, making sure everyone feels included and accepted in the workspace.

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Success

NOVEMBER 16, 2021

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. She’d been building a customer base for years while providing aesthetic medicine treatments.

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SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. The power of networking mustn’t be overlooked either. There are also plenty of opportunities outside the industry to consider for next steps.

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Practically Perfect PA

MARCH 27, 2017

Who doesn’t love routine. I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

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LEADERASSISTANT.COM

AUGUST 6, 2023

She recently was Chief of Staff to the President of T-Mobile’s business group. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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AUGUST 31, 2023

In this digital age, a well-designed website isn’t just a luxury—it’s a necessity with immense potential. Remember, your website isn’t just about pretty visuals; it’s about connecting with people who share your coworking vision. Your visitors shouldn’t feel that way on your website. Comfy chairs?

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JULY 8, 2024

Joe Pascaretta Joseph Pascaretta, the Chief Operating Officer at WorkWave, is a seasoned professional known for his expertise in business operations, program management, and customer service. You know, we’re seeing, majority of our customer base are you know, multi generational families, businesses.

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Tips From T. Marie

AUGUST 6, 2024

As someone who’s built a career around providing online services—whether as a virtual assistant, a remote team member, or in another support role—this is a valid concern. Here’s the good news: AI isn’t here to take your job; it’s here to change the way you do it. And that’s where you, my friend, come in.

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. ” I couldn’t agree more!

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Step It Up VA Coaching

OCTOBER 6, 2011

Did you know that great customer service can help grow a business? Those businesses with happy customers are more likely to have client loyalty and referrals—plus, more clients who are willing to pay top-dollar. If you are “wow-ing” customers on a regular basis, your business will stand out.

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. So what are you doing today to DELIGHT your customers?

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MARCH 4, 2024

Myth three: Conflict resolution strategies don’t work in remote work environments. You’re currently at Amazon Web Services or AWS, but your career started some years before that. About this episode Have you heard these three common myths about conflict resolution in professional settings? And so I interned there.

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Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

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Make or Break Moments

OCTOBER 21, 2010

Customer Service isn’t a title or a department – it is a culture. Tags: Communication Employee Moments Expectations customer service employee encouragement employee support how to treat customers how to treat employees.

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APRIL 8, 2024

Myth 1: Co-working spaces don’t yield higher rents than traditional long-term leases. Myth 2: Property companies can’t compete with co-working giants like Regis or WeWork. I’ll reveal the truth behind these myths, but I won’t give it all away just yet. And I won’t say it doesn’t surprise me.

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Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. I have attended two of these events in the past – as a Lithium customer (Verizon).

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Customers Rock!

MAY 4, 2012

Here is what it says, “We run the restaurant for the ENJOYMENT AND PLEASURE of our customers, not the convenience of the staff or the owners.” ” Who wouldn’t want to eat there? As customers, isn’t this what we are hoping to find in the businesses we frequent? Tips for Improvement.

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Success

AUGUST 8, 2024

1 reason people don’t want a hearing aid is because of the stigma that they have seen,” says Brandon Sawalich , president and CEO of Starkey. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area. after every sentence or two that I, my husband or my daughter spoke.

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Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway. .

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Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

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Tips From T. Marie

APRIL 17, 2024

In this blog post, I’ll explore what a CRM can do for you, whether services like SendFox and Mailchimp count as CRMs, and how to decide which CRM suits your home business needs. Understanding the Role of a CRM At its core, a CRM system helps manage interactions with current and potential customers.

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Make or Break Moments

DECEMBER 18, 2009

I have just been made to feel more stupid than dirt and it isn’t a feeling I enjoy. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? How do I get credit for it?&# “You can’t because you didn’t do the exercise.&#

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. I left realizing that I probably won’t go out of my way to shop there any more.

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