This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Many administrative professionals and non-exempt employees ask me about how to be assertive without burning bridges or coming across as aggressive. One admin asked, “Can you provide assertiveness techniques and communication skills that I can put into practice?”. Many people confuse assertiveness with aggressive behavior.
Many administrative professionals and non-exempt employees ask me about how to be assertive without burning bridges or coming across as aggressive. One admin asked, “Can you provide assertiveness techniques and communication skills that I can put into practice?”. Many people confuse assertiveness with aggressive behavior.
Do you want to be more assertive? Learning how to tactfully voice your opinions and assert your needs as an executive assistant is important. Many assistants have crossed the line from assertive to aggressive. So what is the difference between assertive and aggressive? Benefits of Being Assertive. Reduces anxiety.
In the modern day, Starbucks has to compete with the popularity of artisanal coffee shops and the ever-present efficiency of making any coffee you want from the comfort of your own home—notably at a far cheaper cost. Much of this turbulence was created out of very little.
How do assert myself when I can’t take on any more?” In the past, climbing up to the position I presently hold, it was an asset and it helped me to get noticed and promoted, but now I find it has labeled me as the go-to person. Need more help in the area of asserting yourself? I have a problem saying ‘no’ to anyone.
There have been so many times over the years that I have received an email about a fantastic training course or conference that I would love to attend. It really is unheard of in any other profession: so why don’t assistants attend training courses? I’m sure many of you have had a similar experience.
Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence. They present as a team and discuss the benefits they derived from attending the WCA course. We do this on the third (last) day of class.
I love reading these letters as 1) I see the training we provided truly worked, but more importantly, 2) I learn what executives appreciate—what executives look for in an assistant—and what executives value and observe. Watch Joan present the top 12 during her Facebook Friday video, 12/7/2018). Appropriately assertive.
Pay attention to what is happening in the present moment within yourself, in the other person, and between the two of you. Use assertive communication skills to manage these situations. You may not always know if the person you are speaking to is more of a “big picture” or “detailed” thinker. This is a good one. Do you hold grudges?
When Joan presentstraining, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. When you have this kind of mastery, you gain a deeper level of respect.
We had two exciting presentations by Erin O'Hara Meyer, PHR, and President of Administrative Excellence. abandon old attitudes about "hiding" under your work or "behind" others: lead -- assert yourself, initiate change, become an administrative role model, influence others. Tags: Admin Assistant Training Career Management.
Tip 2: Personal Effectiveness and Assertiveness. Your personal effectiveness includes how you communicate, how you manage your time, how assertive and confident you are and your power to negotiate and persuade. Observe others and think about why you respect them in terms of how they present themselves.
During my training, I give ample time for attendees to use their creativity, skill practice, and stretch out of their comfort zones. Speak out; present new ideas; be creative; be assertive; be open; generate enthusiasm, create change; improve processes. We do this on purpose so that I can give special attention to each attendee.
Training Coordinator. For example, if you’re interested in graphic design, offer to redesign a PowerPoint presentation for your executive, or create a new cover sheet for reports. The skills you gain as an administrative professional can easily transfer to other roles. Event Planner. Virtual Assistant. Database Administrator.
Assistants/secretaries don’t need training.”. “I Present solutions. Be assertive. PS check out a presentation assemble by my World Class Assistant students on what they learned from the program. Here are some of the things I hear assistants, secretaries and managers say: “I would dress better if they paid me more money.”.
We specialize in professional training, development and information for administrative professionals and their executives. You need to work on your communications skills and being more assertive to gain attention. Maybe you have to present your information in a different way or format. I’ll share a little secret with you.
We had two exciting presentations by Erin O'Hara Meyer, PHR, and President of Administrative Excellence. abandon old attitudes about "hiding" under your work or "behind" others: lead -- assert yourself, initiate change, become an administrative role model, influence others. Great program!
Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. Later during the conference, Joan presented her annual State of the Profession address. The general public boldly asserts: “ anyone can be an assistant.”
Though my career has evolved into training and development, I always feel most at home when surrounded by growth-oriented assistants. This was probably the biggest theme I saw repeated throughout each presentation. In short, each powerful presenter offered a new way of thinking about old problems.
Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. Later during the conference, Joan presented her annual State of the Profession address. The general public boldly asserts: “ anyone can be an assistant.”
Many trainings and articles about microaggressions focus on how you can intervene in the moment, which is a crucial part of allyship. When they are speaking, listen and be fully present. If you’ve been invited to give a speech or presentation, ask if you can bring an expert colleague with you to the stage.
“In my previous role I had to work with a lot of strong-minded and opinionated consultants and found that I lacked the ability to be assertive with them and sometimes I felt they were able to get me to do work that I was uncomfortable with. What are the most satisfying and the most frustrating aspects of your present job?
Of course, it’s important to invest in PRINCE2 training and certification, as this gives individuals and teams the understanding of the methodology. Clear communication is essential for project managers, whether it’s having the confidence to present to senior stakeholders, writing a clear business case, or sharing ideas within a team.
Pay attention to what is happening in the present moment within yourself, in the other person, and between the two of you. Use assertive communication skills to manage these situations. A copy of the PowerPoint presentation outlining all the critical information covered (if applicable). This is a good one. Do you hold grudges?
Training & Development. Discuss your training and development requirements with your executive. If you recently attended a seminar or training session, share the ideas you learned with your executive. Are presentations, graphs or charts required? You can also let your executive know whose work you have received.
Below are a few examples of general and job-specific goals: Set a professional development goal whether it’s attending a conference, completing an online course or program, reading a certain book or two, scheduling time each week or month for webinars, computer program training, time management courses, etc.
When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Be strategic. Everyone needs to be a star in their job today.
Here are some suggestions on how to halt the emotional train before it leaves the depot: Take a breath and pause for an unlimited amount of time. Be assertive, state your case, and give and ask for solutions. Need a speaker/presenter? It is important to listen to the other persons views and take them into consideration.
One thing I want to emphasize is that there’s no time like the present to show just how revolutionary you can be. We’re all fortunate to have training pioneers like Joan and her team in the corner for administrative professionals. Continue pursuing opportunities to learn and be challenged. Step up to the plate and try something new.
Listen with empathy not sympathy and be assertive in your response. Also, this is the perfect time to ask for some professional development training in the areas your supervisor has highlighted you may need improvement. Need a speaker/presenter? Let them have their words. Do not interrupt. Seek answers. Contact Ms.
The situations that present themselves to us don’t deal with easy, black and white answers or solutions. There are several factors that determine how we react to ethical situations including our background, personality, level of training, and most importantly our value system. I can usually tell when I’m in the middle of one!
Bouncing forward The idea came to me because I had recently delivered a virtual presentation talking about how you as an Executive Assistant need to lead from where you are and not just bounce back but bounce forward out of Covid-19 lockdown. This is what indispensable assistants excel at and it takes assertiveness and resilience.
The idea came to me because I had recently delivered a virtual presentation talking about how you as an Executive Assistant need to lead from where you are and not just bounce back but bounce forward out of Covid-19 lockdown. This is what indispensable assistants excel at and it takes assertiveness and resilience. Bouncing forward.
One of the key issues for the Tribunal to decide was whether the Respondent rejected the Claimant’s application for flexible working based on incorrect facts, namely an assertion that if the Claimant worked from home on a permanent basis, it would have a detrimental effect on quality and performance.
Begin to assert control over your mind by learning to consistently follow five steps - 1) Acknowledge the fear. If you are dwelling on the past or getting too far ahead of yourself in the future, do you need to get your mind present-centered?
One of the criticisms I’ve faced over the years is that I’m not aggressive enough or assertive enough or maybe somehow, because I’m empathetic, it means I’m weak. THE LEADER ASSISTANT PODCAST IS PRESENTED BY GOODY. LEADERSHIP QUOTES. I totally rebel against that. I refuse to believe that you cannot be both compassionate and strong.
The caution is just because someone has the courage to speak up, it doesn’t mean they are presenting it in a way that will be acceptable to the receiver. If we want our voice to be heard and to be taken seriously, we have to think about how we communicate and present our case. Step #1: Consider these factors.
The key is to present not only the concern that you’re overworked, but also one or more potential solutions. A mentor and a former trainer in the private sector, she’s passionate about ongoing professional development and presents regionally, nationally and internationally. Approaching Burnout.
We need to be assertive and show our bosses how much better they can function if the administrative jobs are taken care of by us. One young boss told me that he was self-sufficient and didnt need assistance, but what I saw was someone doing more than they needed to. I of course ignored him and went about providing the best service I could.
If the situation is to change, then EAs need to participate in the assertion about what assistants do and the responsibilities they now hold. The educators not only include trainers like me, but also the professors in business schools who are training the leaders of the future. Be present in your manager’s email signature.
The quiet quitters do not feel empowered to assert themselves to their leaders about the root problems, so they justify their mediocre performance with thoughts such as; “ Why should I work so hard? Click here to set up a time to speak with me about your training needs which can be delivered virtually or in person. .
Whether it’s finding the right caterer, meeting global counterparts from international office locations or brushing off your creative skills to whip up a spiffy PowerPoint presentation, you love tackling projects outside of your job scope (and even get excited at the opportunity!).
When I teach this piece of the program, after I review the strategies, I present the groups with a real-work scenario and then they practice how to effectively voice their opinion. A World Class Assistant should be able to voice his or her opinion but, of course, you must do it tactfully. 7 Strategies for Voicing Your Opinion.
he appeared to be very knowledgeable and assertive about it all - and on looking there was a plastic bag for of water in the bathroom sink - the tap on the bath was full on with hot water coming out of it). Surely not possible John is a trained Aqua B expert. "I''ll just talk you through what I have done so far.I On Aqua B''s blog.
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content