This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
More assertive? How can you deliver over-the-top customerservice to your internal and external customers? See yourself in a new light, starting today! What are your secret dreams and visions for who you want to be or where you want to be a better person at work? Do you wish you were more confident? A better communicator?
I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Request a credit or $20.00
I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Request a credit or $20.00
I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Request a credit or $20.00
Customer-service focused. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private. Political knowledge. Anticipation of needs.
In addition, the constant push for quality and improved customerservice necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. Conflict can hold you back from being your best and giving your best.
We’re all fortunate to have training pioneers like Joan and her team in the corner for administrative professionals. Continue pursuing opportunities to learn and be challenged. Step up to the plate and try something new. You’ll be glad you did and reap the benefits. Written by Brandi Britton.
” Assertive communication: Express your concerns calmly and directly. Train your staff: Make sure your staff is trained to handle complaints effectively. They should be able to listen empathetically, solve problems, and provide excellent customerservice. Paraphrase their concerns to ensure understanding.
Consider customerservice. In fact, we interviewed Rod Harl, the CEO of Alene Candles, who told us that their company is specifically investing in ongoing training on interpersonal communication skills. For example, were frequently told that assertiveness is the key to leadership.
If you’re an SC [a combination of both “S” and “C” traits] and you’re being told to start making phone calls or you had to work the customerservice desk at baggage claim, you would not be able to handle that because you would be so personally destroyed by the potential conflict.”
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content