This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The woman stepped back, said, “Well, I guess now we have a director,” meaning that Fanning had finally shown she had the assertiveness necessary for the job, and walked out. She had discovered the power of asserting herself and, in doing so, freed herself from being bullied, backstabbed or stepped on. It’s not an easy rut to escape.
Often, sales managers rely on training to help improve seller performance, but this approach by itself is insufficient. Training and hands-on experience can only get sellers so far. And without identifying which mindsets limit seller performance, sales managers cannot see true improvement—even as sellers are trained on new skills.
Do you want to be more assertive? Learning how to tactfully voice your opinions and assert your needs as an executive assistant is important. Many assistants have crossed the line from assertive to aggressive. So what is the difference between assertive and aggressive? Benefits of Being Assertive. Reduces anxiety.
In this gray area, they often don’t get enough training or the acknowledgment or credit they deserve and are often overlooked because the focus is on the levels both above and below them. It can also ensure managers are well-trained, supported and recognized. Training and support should be consistently and equitably offered.
Quite often I am asked which courses I would recommend for assistants that are just starting in the profession and want to undertake some training to increase their skills and help them move up the career ladder. I always say that it is extremely important for assistants to attend trainingcourses throughout the year.
Of course, she looked at me in shock and made a few comments. (I Why assertiveness in the workplace matters, especially for assistants, how it benefits you and what it really means. 7 essential action steps for becoming a more assertive assistant. It was not as if she said, “May I go ahead of you?” Purchase Here.
Lack assertiveness. The problem with not being assertive is we let people walk over us. If you don’t feel you are assertive, take some classes. Assertive is about getting your needs met while being considerate of others. Of course star performers want to make sure everyone is happy. Then we get upset.
Not everyone can be a good minute taker – it’s a definite skill and quite often an art, hence the name of my course, The Art of Minute Taking. Assertiveness. This guest post was written by Robyn Bennett, Director, Team Link Training Ltd, New Zealand. Check out my post here for tips on how to listen for the message.
There have been so many times over the years that I have received an email about a fantastic trainingcourse or conference that I would love to attend. It really is unheard of in any other profession: so why don’t assistants attend trainingcourses? I’m sure many of you have had a similar experience.
Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence. In my World Class Assistant™ course, attendees will ask me what this means. Our World Class Assistant™ course typically sells out so act fast!
That is why we’ve put together a list of the top 9 communication tips for executive and administrative assistants that are pulled from our certification and designation course. Use assertive communication skills to manage these situations. Try being more specific in what you say. Best of luck!
I am very fortunate in that I get to read fabulous letters from executives touting the behavior changes they see in their executive or administrative assistants after attending our Star Achievement Series® course. Appropriately assertive. This course is only taught onsite. Leans in to better understand the whys behind decisions.
Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips. In fact, we are so passionate about providing training to you that we added a second YouTube Channel called Live a BIG Life. appeared first on Office Dynamics.
Norma Carr-Ruffino has had some good material on behaviors such as: assertive, passive, aggressive, passive-aggressive. Of course, it’s always good to build good relationships with other key people in your organization and Human Resources. Develop being assertive. Again, there are hundreds of resources on how to be assertive.
Tip 2: Personal Effectiveness and Assertiveness. Your personal effectiveness includes how you communicate, how you manage your time, how assertive and confident you are and your power to negotiate and persuade. This course also forms part of our highly flexible PA and Secretary Professional Development Programme.
Well, of course, I said yes. I started administrative training in a few of the companies where I worked. I started Office Dynamics in 1990, when there was no one company specializing in in-depth training for administrative professionals. There was a lack of quality, meaty training for assistants. I saw a gap.
Norma Carr-Ruffino has had some good material on behaviors such as: assertive, passive, aggressive, passive-aggressive. Of course, it’s always good to build good relationships with other key people in your organization and Human Resources. Develop being assertive. Again, there are hundreds of resources on how to be assertive.
Of course this profession is near and dear to my heart since I worked in the administrative profession for 20 years and Office Dynamics has been dedicated to administrative training and development for 25 years. Happy Administrative Professionals Week! Wow, I can’t believe it is that time of year again.
Some days I eat my lunch on a train if I am travelling but I like it most when I am in my own office and have lunch in our kitchen area with my friends. Can you recommend any events, books, publications, websites, training programmes for other assistants? What do you do for lunch?
Are there review points throughout the course of the objective? To complete a trainingcourse on web analytics and optimisation so that I can report on the data in a useful and meaningful way for the business to improve it’s online marketing and content. The methodology and any training for staff to be completed by Q2.
Are there review points throughout the course of the objective? To complete a trainingcourse on web analytics and optimisation so that I can report on the data in a useful and meaningful way for the business to improve it’s online marketing and content. The methodology and any training for staff to be completed by Q2.
Are there review points throughout the course of the objective? To complete a trainingcourse on web analytics and optimisation so that I can report on the data in a useful and meaningful way for the business to improve it’s online marketing and content. The methodology and any training for staff to be completed by Q2.
Assistants/secretaries don’t need training.”. “I Be assertive. What WCA Students Learned In The World Class Assistant Certificate Program : Upcoming World Class Assistant Courses: The post Secretary vs Assistant – do they think differently? I’m just an assistant.”. I don’t care what people call me.” Present solutions.
Below are a few examples of general and job-specific goals: Set a professional development goal whether it’s attending a conference, completing an online course or program, reading a certain book or two, scheduling time each week or month for webinars, computer program training, time management courses, etc.
“In my previous role I had to work with a lot of strong-minded and opinionated consultants and found that I lacked the ability to be assertive with them and sometimes I felt they were able to get me to do work that I was uncomfortable with. I find it hard to say no. It is a work in progress but I am getting there”.
Problem: “Try” has a somewhat wimpy connotation, as if you’re unsure – even when you aren’t, of course! If you’re a careful listener, you’ll often hear people say something like, “I think/feel the best course of action is….” Believe” instead of “think” or “feel.”
Training & Development. Discuss your training and development requirements with your executive. If you recently attended a seminar or training session, share the ideas you learned with your executive. Bring to your executive’s attention information requested from staff that you have not yet received.
Of course, it’s important to invest in PRINCE2 training and certification, as this gives individuals and teams the understanding of the methodology. Finally, to complete your professional development for PRINCE2 training, be honest about the professional skills that will benefit you as an individual.
She even has a full 2-day course on the subject! Even those who have completed the course will gain new ideas and a fresh perspective—and those who haven’t will get a high-level peek into some of its most important elements.
The general public boldly asserts: “ anyone can be an assistant.” She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said. By Nancy Fraze, Reporter in the Field.
The general public boldly asserts: “ anyone can be an assistant.” She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said. By Nancy Fraze, Reporter in the Field.
In addition to coming up with a goal—say, to learn a programming language to be more assertive with your boss—it’s important to understand who you are, what makes you tick, and how you deal with others around you. Consistent actions—doing what is necessary, regularly and to the best of one’s abilities—are the answer, of course.
Many trainings and articles about microaggressions focus on how you can intervene in the moment, which is a crucial part of allyship. Women — and especially women of color — tend to receive less quality feedback that can help them make needed course corrections and develop as leaders.
In addition to coming up with a goal—say, to learn a programming language to be more assertive with your boss—it’s important to understand who you are, what makes you tick, and how you deal with others around you. Consistent actions—doing what is necessary, regularly and to the best of one’s abilities—are the answer, of course.
And of course it’s used in marketing products. Still, I assert that you can use the strategy to help you keep your space tidier. If you can train your visual mind to recognize a handful of items that do not belong on the kitchen table but often appear there, you can zero in on them visually and scoop them up.
How to get training at work. • Joan also discussed some bonus tips in how to go after a yes when it comes to training and development towards the end of the program. Please let us know if you are considering attending this course. . • How to sell your ideas. • How to negotiate. • How administrative assistants can be heard. •
But of course, we dont think about these numbers as we are being coerced into a situation at work that could escalate our emotions and make us have regrets later. Here are some suggestions on how to halt the emotional train before it leaves the depot: Take a breath and pause for an unlimited amount of time. Truth Hurts.
Executive Assistants that I coach, train and mentor consistently struggle to manage unrealistic expectations and helping them navigate this is something I focus on. This is what indispensable assistants excel at and it takes assertiveness and resilience. Respectfully of course but mirroring their own words back to them.
Executive Assistants that I coach, train and mentor consistently struggle to manage unrealistic expectations and helping them navigate this is something I focus on. . This is what indispensable assistants excel at and it takes assertiveness and resilience. Respectfully of course but mirroring their own words back to them.
An administrative online course that gets to the core of work/life integration and teaches you how to lead yourself in the supersonic business world! Download the Chat Archive: Day 11 Chat Archive 12 Days. Download Your Certificate of Attendance: Certificate-Of-Attendance-Mastering Exceptional Self-Leadership. Special Offer.
Joanne joins us in Las Vegas to learn the Executives and Assistants Working in Partnership course that Joan Burge developed for the executive and assistant team. What is a strategic partnership and how do Joan and Joanne recommend getting there? . Big congratulations to Joanne as she is now licensed to facilitate this program.
What course of action would you recommend to a person who’s shy and doesn’t want to walk around telling people who I am?” I wasn’t introduced to anyone but my boss, and no one sitting near me has introduced themselves. ” – Maddy, Customer Relations.
I of course ignored him and went about providing the best service I could. We need to be assertive and show our bosses how much better they can function if the administrative jobs are taken care of by us. He loved it and I believe ended up doing his job better because of it.
A World Class Assistant should be able to voice his or her opinion but, of course, you must do it tactfully. Of course, you need to be professional in both situations. 7 Strategies for Voicing Your Opinion. .” ” Consider your relationship with this person. Make sure you aren’t personally attacking someone.
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content