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Understand the company agenda. Now that you’re in a supervisory role, gossiping for any reason is a no-no. Understand company policies and procedures, and where to refer employees if you cannot answer a question. Perhaps they need support with projects, or are having difficulties with interactions with another department.
In my case, I am lucky, since I only have to track calls for myself and use my daily journal or agenda (call it what you will) to make notes. You can purge the files as needed, depending on your companys situation and/or policy. Do you wish that you could be able to track calls and make sure that you have all of the details in place?
If you’re arranging a meeting for your Boss, pay attention to the agenda. Sorry to say it but if you want to transform from PA to Leader, gossip is a big no. Just because you are the team’s PA, doesn’t mean you can’t write a policy statement, or organise induction for graduates or get involved with new things. Zip your lip.
In order to effectively deal with the backstabbers, stubborn, mean-spirited, micromanagers, gossips, and the host of others that make the list, we must evaluate our own perceptions of these people. Prior to interacting with this person, you should have an agenda or objective and seek to accomplish the goal(s).
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