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Understand the company agenda. Now that you’re in a supervisory role, gossiping for any reason is a no-no. Lead by example. Perhaps they need support with projects, or are having difficulties with interactions with another department. They key is to ask lots of questions and listen carefully without injecting your own opinion.
If you’re arranging a meeting for your Boss, pay attention to the agenda. I’m not suggesting you become a doormat but be willing to put in an extra hour or two when needed, for example in a crisis. Sorry to say it but if you want to transform from PA to Leader, gossip is a big no. LK Bennett, Zara and Jigsaw stock good options.
And no – I don’t mean fill them in on all the office gossip. For example, if you have reports due at the end of every quarter, let your family know! Nothing on the agenda for the day? Talk about (as much as you can) current projects that are on your plate. Even better, create an active, engaged environment at home.
Driven by their own agenda, these assistants care little about their team or having a positive impact on those around them. If the b g and gossip is aimed or centred around you, it can be difficult not to retaliate or show emotion in how it affects you. But we all know the moment we show weakness, we show them they have won.
But after working a few years in the traditional media world – which, by the way, is not a very friendly place to be, always challenged, filled with gossip and back talking – I felt the need for a change. A fulfilling, balanced relationship, in which any of the peers are genuinely supporting each other is a good example for that.
For example: “I love your idea! For example: “What inspired you to think of that approach? You could say, for example: “We need this by Friday, but feel free to tackle it in the way that works best for you.” Avoid rigid agendas or restricting their creativity. Lets explore how we can make it work.”
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