Laughing all the Way to Work

JANUARY 19, 2009

Posted by Patricia Robb at 7:54 AM Labels: Administrative Assistant , Administrative professionals , frustration , the day in the life of Reactions: 5comments: CdnYankee said. The cure: always answer the phone professionally - this way youre never caught off-guard. January 19, 2009 Patricia Robb said.

Time Zones 100

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Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

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Laughing all the Way to Work

APRIL 10, 2009

Posted by Patricia Robb at 4:24 PM Labels: Administrative Assistant , administrative professional , E-mail chaos , E-Mail Management , making sense out of e-mail Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. It is so nice to see my Inbox on empty.

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Laughing all the Way to Work

APRIL 27, 2009

I basically know how to answer the phones and take messages. ► June (3) ► May (7) ▼ April (4) New Hire Overload Happy Administrative Professionals' Day! I just started at a law firm this week. I have not had much guidance. They have about 9 lawyers, 2 paralegals, 1 receptionist (me), and a office manager.

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Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

JULY 11, 2009

I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. Below are some things that I have found helpful to build my network: Join a professional association such as the International Association of Administrative Professionals (IAAP).

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Laughing all the Way to Work

JULY 5, 2009

I am sure after that call her husband got off the phone and kicked the dog or was cranky with a sales clerk at the grocery store. It ended up that the phone lines were down because of a thunderstorm in town and he had been trying to reach her since early that afternoon. What happened? Crankiness and bad moods can be passed on.

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Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Having a to-do list can be a life saver. 411 Look Up 411.ca

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Laughing all the Way to Work

NOVEMBER 22, 2008

An e-mail like the one I received would have been better delivered face to face or by phone in order to get the tone of what the person was trying to communicate. I stop the flow and pick up the phone. It is amazing how quickly a matter can be handled on the phone or in person. Why are we not speaking to each other anymore?

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Time Zones IAAP International 2008 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

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Laughing all the Way to Work

AUGUST 1, 2010

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. I know we are probably stuck with the current system of trying to remember log-in names and passwords, but thankfully at work if you do forget your password the administrator can re-set it, and then you have the option of changing it again.

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Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. Posted by Patricia Robb at 2:15 PM Labels: Administrative Assistant , administrative professional , Lift Summit , OfficeArrow , social media Reactions: 4comments: Janellsaid.

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Laughing all the Way to Work

JULY 20, 2009

Posted by Patricia Robb at 10:06 PM Labels: Administrative Assistant , administrative professional , how we look to others? A resource like this is great for anyone that either works in the administrative field or wants to. I am also going to have a complete makeover, but thats another story. 411 Look Up 411.ca

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Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. The assistant/boss relationship certainly is one of the closest working relationships with some comparing it to that of a work wife. GET TO KNOW YOUR CO-WORKERS. and find out early on who you can go to and trust. 23, 1 p.m.

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Laughing all the Way to Work

MAY 31, 2009

Posted by Patricia Robb at 8:41 PM Labels: Administrative Assistant , administrative professional , gut alert , gut feeling , intuition Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Lesson learned and will now put me on high gut alert. 23, 1 p.m.

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Laughing all the Way to Work

MARCH 1, 2009

Patricia Posted by Patricia Robb at 12:22 PM Labels: Administrative Assistant , administrative professional , my favourites , useful links , useful sites Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

MARCH 21, 2009

Posted by Patricia Robb at 4:49 AM Labels: Administrative Assistant , administrative professional , eating healthy , healthy snacks Reactions: 1 comments: lisacozz said. Try to eat healthy , and please make some time for exercise. I know I am going to change my habits. I agree with all these. 411 Look Up 411.ca

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Laughing all the Way to Work

JUNE 27, 2009

Patricia Posted by Patricia Robb at 6:20 AM Labels: Administrative Assistant , administrative professional , being funny , comedian Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

AUGUST 22, 2009

Posted by Patricia Robb at 12:14 AM Labels: Administrative Assistant , administrative professional , courtesy , reminders , waiting Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Put it in your Outlook Tasks with a reminder to follow up.

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Laughing all the Way to Work

SEPTEMBER 18, 2009

Posted by Patricia Robb at 6:28 PM Labels: Administrative Assistant , administrative professional , Atlanta , Atlanta Aquarium , High Museum of Art , Life Summit , OfficeArrow Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. I can hardly wait.

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Laughing all the Way to Work

FEBRUARY 13, 2010

Posted by Patricia Robb at 8:52 PM Labels: Administrative Assistant , administrative professional , dates , fixed time , real time Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Are you vague or exact? 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

NOVEMBER 1, 2008

I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time. Of course there is a down side to being able to do that. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

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Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca

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Laughing all the Way to Work

OCTOBER 18, 2008

AdminChronicles, hosted by JEM, is a one-stop source for administrative professionals to learn, build and sharpen their skills and capabilities so that the career and life they dream of are within reach. The people who are most successful at networking are ready to give help and advice before they receive anything at all. 23, 1 p.m.

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Laughing all the Way to Work

AUGUST 8, 2009

Posted by Patricia Robb at 7:33 AM Labels: Administrative Assistant , administrative professional , fashion counts , what you wear to the office Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

SEPTEMBER 7, 2009

Posted by Patricia Robb at 11:50 AM Labels: acronyms at work , Administrative Assistant , administrative professional , initialisms , initials Reactions: 1 comments: Anonymoussaid. It will make life easier on the receiving end as the end goal of speaking and writing is still to be understood by our audience. 411 Look Up 411.ca

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Laughing all the Way to Work

NOVEMBER 21, 2009

Posted by Patricia Robb at 10:19 PM Labels: Administrative Assistant , administrative professional , encouragement , I think I can , low self esteem , self confidence Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. I think I can, I think I can.&#

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Laughing all the Way to Work

JANUARY 10, 2010

We need to be assertive and show our bosses how much better they can function if the administrative jobs are taken care of by us. Posted by Patricia Robb at 2:34 PM Labels: 30 years of service , Administrative Assistant , administrative professional , professional service , quality service Reactions: 2comments: Jodith said.

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Laughing all the Way to Work

MARCH 13, 2010

Posted by Patricia Robb at 4:45 PM Labels: adminisrative assistant , administrative professional , being organized , being prepared Reactions: 1 comments: Anonymoussaid. Now, I dont even think about it, I just know what is in my folder because I organize it the same way each time. Yep, makes my life much easier. Great article!

Time Zones 100

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Laughing all the Way to Work

MAY 16, 2010

Posted by Patricia Robb at 9:54 AM Labels: Administrative Assistant , administrative professional , booking meetings , professional assistant Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

DECEMBER 12, 2009

Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting. Posted by Patricia Robb at 8:41 PM Labels: Administrative Assistant , administrative professional , being professional , professional assistant , working smart Reactions: 4comments: Evesaid.

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Time Zones IAAP 2009 2008 100

Laughing all the Way to Work

JULY 29, 2009

Posted by Patricia Robb at 9:30 PM Labels: Administrative Assistant , administrative professional , funny ha ha , humour at work Reactions: 3comments: ProAdmin2 said. You could have heard a pin drop as all the customers turned to look at me. You see, working can be fun. Happy working everyone! This is awesome! 411 Look Up 411.ca

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Laughing all the Way to Work

OCTOBER 4, 2009

Posted by Patricia Robb at 9:43 PM Labels: Administrative Assistant , administrative professional , bad working relationship , good working relationship , micro-manager Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Its worth trying to work it out.

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Laughing all the Way to Work

AUGUST 10, 2010

Posted by Patricia Robb at 7:55 PM Labels: Administrative Assistant , administrative professional , quick keys , save time , shortcut keys Reactions: 0comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 23, 1 p.m. 411 Look Up 411.ca

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Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. Posted by Patricia Robb at 10:26 PM Labels: Administrative Assistant , checking voicemail , professional assistant , trouble Reactions: 3comments: Danielle said. I thought I would pass this tip along in the event you find yourself wishing you could take your words back.

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Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

Posted by Patricia Robb at 10:02 AM Labels: Administrative Assistant , administrative professional , board meetings , checklists , preparing for a meeting , to-do lists Reactions: 3comments: Foley-In-Charge said. Great blog, Patricia. I do know that lists have been my mainstay -- and have helped me keep my sanity.

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Laughing all the Way to Work

JULY 26, 2009

Posted by Patricia Robb at 11:42 AM Labels: Administrative Assistant , administrative professional , computer problems , frustration on the job , problem solving Reactions: 3comments: Jennifer said. Once I know how to do something, I write it down. It has saved me a lot of frustration on the job. 411 Look Up 411.ca

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Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 11, 2009

If you approach your boss in a professional manner with the problems clearly set out and possible solutions, it will come across much better. Posted by Patricia Robb at 2:09 PM Labels: Administrative Assistant , administrative professional , job description , that is not my job Reactions: 3comments: The Jackal said.

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