Office Dynamics

AUGUST 14, 2019

This definitely is a skill every assistant needs to know. This is a skill you can use every single day! In our World Class Assistant course, we cover this topic and participants work on real work world case studies. I reference Daniel Goleman for my classes and want to share this with you. I am in charge of my attitude.

Self Esteem 214

Self Esteem Administrative Professionals Confidence Skills 214

Office Dynamics

MARCH 17, 2017

It has nothing to do with your title or pay grade; it’s about who you are as a professional. The wow factor is a term we use in the World Class Assistant™ certificate program to describe the powerful executive presence that the most successful administrative professionals exude. They are World Class Assistants.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

Office Dynamics

MARCH 7, 2018

We regularly see interest in our certificate-based designation programs, World Class Assistant Certification program or our Star Achievement Series® Certification and Designation curriculum. More and more, administrative professionals are asking my opinion on having a certification.

Administrative Professionals 187

Administrative Professionals Training Interviewing Resume 187

Office Dynamics

APRIL 25, 2019

While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Use assertive communication skills to manage these situations. Hidden anger or resentment will create barriers. Best of luck!

Assertiveness 203

Assertiveness Negotiating Administrative Professionals Goals 203

Office Dynamics

MARCH 20, 2012

I have been hosting the Annual Conference for Administrative Excellence for 19 years. I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Prepare: pack a good book or your MP3 player so you can entertain yourself during down time.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Office Dynamics

JUNE 5, 2013

One thing that bugs me as a 22-year corporate trainer trying to instill confidence in administrative professionals is when I am teaching a class whereby I have assigned leaders for each table and they delegate their role to another person at their table instead of taking on the role themselves.

Skills 100

Skills Confidence Administrative Professionals AT&T 100

Office Dynamics

DECEMBER 11, 2019

Optimization is like administrative skills and attitudes on steroids (in a good way!). When I read the definition of optimization, I immediately think of two things: Part of my “job” is being brought into companies by senior leaders to help make their administrative partners function at their best. The idea is.

Administrative Professionals 189

Administrative Professionals 2020 Gifts Skills 189

Office Dynamics

MAY 3, 2018

Unfortunately, burnout is real, it’s draining, emotional, stressful and typically affects both professional and personal lives. As an administrative professional for the past 20 plus years, I have learned how important it is to avoid burnout in one of the largest career fields in the world. Connection brings comfort and control.

Administrative Professionals 189

Administrative Professionals Stress Retirement Environment 189

Office Dynamics

AUGUST 13, 2015

As we celebrate 25 years in business we’re offering a free webinar each month for administrative professionals to continue their skill development and learn more about who we are and what we offer the administrative profession. Additionally we discuss briefly the World Class Assistant Certificate Program.

Skills 100

Skills Administrative Training 2016 2015 100

Office Dynamics

MARCH 20, 2012

I have been hosting the Annual Conference for Administrative Excellence for 19 years. I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Prepare: pack a good book or your MP3 player so you can entertain yourself during down time.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Eat Your Career

JUNE 12, 2017

Possessing it demonstrates expert-level mastery of the skills required to leverage systems like Excel, Word, and PowerPoint. It makes sense that employers are willing to pay a bit more for administrative professionals who have already proven their advanced proficiency in these areas. That’s how you earn the rewards.

OfficeTeam 230

OfficeTeam PowerPoint Skills Administrative Professionals 230

Office Dynamics

APRIL 19, 2010

Consider taking on learning these new skills: Foreign Language: Learn Spanish. The friend in the field also told me their call board can receive up to six requests per day for an administrative assistant that is bilingual in Spanish. Again, if you don’t have access to training at your workplace- take a class.

Skills 100

Skills 2011 Learning Phones 100

Office Dynamics

APRIL 19, 2010

Consider taking on learning these new skills: Foreign Language: Learn Spanish. The friend in the field also told me their call board can receive up to six requests per day for an administrative assistant that is bilingual in Spanish. Again, if you don’t have access to training at your workplace- take a class.

Skills 100

Skills 2011 Learning Phones 100

Office Dynamics

AUGUST 1, 2018

To pick up a book on a subject you want to learn more about, taking a class at the gym, volunteer at your local soup kitchen – you discover more about yourself by taking the time to step back from routine living to do these types of things, such as to set a goal and attain it. To invest in you means to believe in you. Chapter 13, Lead.

PDF 185

PDF 2018 Administrative Professionals International 185

Office Dynamics

OCTOBER 9, 2018

I have been hosting the Annual Conference for Administrative Excellence for 25 years. I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Prepare: pack a good book or your MP3 player so you can entertain yourself during downtime.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

Office Dynamics

APRIL 25, 2016

I am just coming back to the office this week after an incredible week of teaching World Class Assistant to some amazing ladies. During my training, I give ample time for attendees to use their creativity, skill practice, and stretch out of their comfort zones. As always, we had a small group creating a very intimate experience.

Administrative Professionals 100

Administrative Professionals Assertiveness Skills Training 100

Office Dynamics

JULY 26, 2013

It should incorporate ample opportunity for skill practice. That is why live sessions are so terrific, especially for interpersonal/soft skill training. I have been designing and conducting training programs for executive assistants and administrative professionals for 22 years. That is so true.

Training 100

Training Administrative Professionals Skills Learning 100

Office Dynamics

MARCH 4, 2014

Young, fresh, with a new bold look, our website offers haute style for up and coming executive assistants and administrative professionals! We bring you the best of the best with a plethora of bold, modern resources and our passionate commitment to the administrative profession, setting us apart from anyone else.

Administrative Professionals 100

Administrative Professionals 2014 Administrative Training International 100

Office Dynamics

APRIL 20, 2013

This series stemmed from questions I was getting from our readers, friends and fans about what it is like to work with Joan, how do I plan our annual conference for administrative excellence and other administrative professionals training events, and what my top tips for assistants are.

Administrative Professionals 100

Administrative Professionals Project Management Skills Training 100

Office Dynamics

APRIL 2, 2015

Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. I recently came across this list from one of my classes and wanted to share it. Good communication skills. Organization skills.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

FEBRUARY 5, 2015

What you can expect Joan to touch on: • building your professional development plan, • promotions, • seeing the BIG picture, • approaching your career with a positive attitude, • ask specific questions regarding your professional development challenges as an administrative professional, • and much more.

2015 100

2015 Administrative Professionals Training Skills 100

Office Dynamics

JANUARY 10, 2013

This may be a valid concern; after all, much of the work done by administrative assistants in the past can now be accomplished by office automation equipment or advances in technology software. Despite that, more work for administrative professionals can be found in an office setting than you might assume.

Administrative Professionals 100

Administrative Professionals 2020 Equipment Skills 100

Office Dynamics

JUNE 9, 2010

I am so excited and happy for many administrative professionals whose companies have finally had an epiphany about the value of on-site professional development as a necessary component of administrative excellence. The first of 4 classes (which will be taught in 4 months) was a huge success.

Training 100

Training Administrative Professionals 2010 Skills 100

Office Dynamics

APRIL 7, 2009

In fact, in the early 90s, I had 2 Berthas in a training class that consisted of 5 weeks of training, one day per week. The training was for a government agency in Virginia and all administrative professionals were expected to attend. The day of their first class, they felt they did not have to participate.

Training 100

Training Administrative Professionals Agencies Skills 100

Office Dynamics

APRIL 10, 2016

As the years passed, I raised my children as a working Mom while adding new skills, learning new technologies, etc. I experienced a few bumps in the road but felt fairly secure that I was good at what I did and had all the skills necessary to be successful. Wow, an organization that was actually focused on administrative professionals!

Medical 100

Medical Administrative Professionals 2013 Learning 100

Office Dynamics

DECEMBER 16, 2016

In this webinar we get to dig in deep with Chrissy Scivicque about what the skill “proactive” really is. What does it look like, how do you acquire and build this skill and so much more. Watch the Replay: The Proactive Professional with Chrissy Scivicque. How do you actually develop this skill?

2017 100

2017 Administrative Professionals 2013 2014 100

Jen Lawrence

NOVEMBER 8, 2018

Whether you’re an administrative professional looking for a way to validate your skill set or a manager looking to contribute to your admin’s professional development ( thank you, thank you, thank you ), certification is the perfect step. Verification of skills and knowledge level against an industry standard.

Administrative Professionals 40

Administrative Professionals Project Management IAAP Skills 40

Office Dynamics

JUNE 9, 2010

I am so excited and happy for many administrative professionals whose companies have finally had an epiphany about the value of on-site professional development as a necessary component of administrative excellence. The first of 4 classes (which will be taught in 4 months) was a huge success.

Training 100

Training Administrative Professionals 2010 Skills 100

Office Dynamics

JUNE 26, 2014

Founded by CEO Joan Burge, Office Dynamics International reached its 24th year of providing the most trusted certification and training systems for peak performance of administrative professionals. The first trend is the understanding that executive productivity relies on skillful administrative support.

Administrative Professionals 100

Administrative Professionals International Agenda Training 100

Practically Perfect PA

NOVEMBER 23, 2016

And each hat requires a different set of skills and a different set of tools. Features like living itineraries, trip approval emails, and traveler profiles will help all administrative professionals plan travel more efficiently and totally rock the travel planner hat. Inefficient Communications. Organising Traveler Information.

Travel 100

Travel Google Docs Administrative Professionals ASAP 100

Office Dynamics

MARCH 9, 2018

I was teaching a class two weeks ago from the Star Achievement Series®. Related: Set Healthy Boundaries Webinar for Administrative Professionals. Setting Healthy Boundaries. Our theme for that day was the attitude component of Star Achievement. Good luck with setting healthy boundaries!

Monster 180

Monster Travel Administrative Professionals Email 180

Office Dynamics

AUGUST 22, 2010

We have good discussions around what the "administrative function" should look like; what competencies are necessary; what the job should look like; the core skill sets needed in any administrative professional and more.

Administrative Professionals 100

Administrative Professionals Skills Management UPS 100

Office Dynamics

MARCH 10, 2015

(Excerpt from Office Dynamics’ World Class Assistant™ Certificate Program). While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Star and World Class Assistants think before they speak, in most instances.

Skills 100

Skills Assertiveness PowerPoint 2015 100

Office Dynamics

SEPTEMBER 15, 2014

I have been in the adult education/learning/training business for 24 years, mostly working with administrative professionals of all walks of life. I can’t tell you how many times I have heard an assistant tell me she or he is too busy to attend a class. Annual Conference for Administrative Excellence.

Learning 100

Learning Administrative Professionals 2015 Training 100

Office Dynamics

AUGUST 22, 2010

We have good discussions around what the "administrative function" should look like; what competencies are necessary; what the job should look like; the core skill sets needed in any administrative professional and more.

Administrative Professionals 100

Administrative Professionals Skills Management UPS 100

The Office Professionals Place

AUGUST 13, 2009

We as office professionals need to arm ourselves with the tools to combat the day. Here are 6 skills you need to acquire to protect yourself against the office warfare. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100

IAAP Filing Administrative Professionals Resume 100

LEADERASSISTANT.COM

OCTOBER 1, 2023

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more.

Administrative Professionals 97

Administrative Professionals Restaurants Customer Service Training 97