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Most were small companies with fewer than 100 people, and they included creative and professional service firms but also software startups, restaurants, factories and nursing homes — industries where overwork is common and deadlines can be inflexible. percent per year — the equivalent of taking nearly every car off the road.
Although the counterpoint to that argument is that much like bustling restaurants or things of that nature, sometimes it’s actually not a bad thing for a customer to be turned away because it creates this sort of scarcity that makes them actually want to come back. And it’s massive. So that happened in travel before the pandemic.
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