The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?
Success
MARCH 16, 2022
In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. Knowing your costs and schedules is crucial for evaluating when to refuse a client’s request. Lynch responded that she had, but had added a few extras.
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