Eco-Office Gals

DECEMBER 23, 2012

The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Customer service. Suppose, for example, that part of your agency platform is to replace any items that customers have concerns about.

2013 100

2013 Promotion 2012 Calendars 100

Customers Rock!

JANUARY 10, 2012

However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. I predict this will be a big focus for social media in 2012. Making a Difference in 2012. How can this be effectively done? No, really.

Social Media 100

Social Media 2012 Twitter Agencies 100

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

JULY 20, 2012

The City of Philadelphia initiated their 3-1-1 Contact Center in 2008 with the promise of becoming a national leader in customer service. By 2012, city records show the service has handled 4.5 photo by: Highways Agency. million contacts. How does your city compare?

Customer Service 40

Customer Service 2012 2008 Agencies 40

Success

FEBRUARY 15, 2022

In her mid-20s, Taja Dockendorf founded Pulp+Wire, a full-service consumer packaging, branding and marketing agency. Pulp+Wire is a 100 percent female-founded and -owned agency that Dockendorf has grown year after year. And in 2012, Egwuonwu founded World Dream Day. Taja Dockendorf. Founder, investor, creator.

Mentoring 312

Mentoring International 2021 Social Media 312