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Anyone who tells themselves that foregoing a fundamental rule of etiquette doesn’t matter, not only taints themselves in the mind of the interviewer, but misses two additional opportunities to sell. A thank you letter is an additional sales piece. As I’ve said before, you’re selling a product and the product is you.
We have prepared something fun and educational to get you through the last quarter of 2009. Company Holiday Party Etiquette. Summer will soon be coming to an end and our free webinars series, 26 Weeks to Administrative Excellence ends late September. Ghost and Goblins, Oh My! Should I Give My Boss a Gift?
We have prepared something fun and educational to get you through the last quarter of 2009. Company Holiday Party Etiquette. Summer will soon be coming to an end and our free webinars series, 26 Weeks to Administrative Excellence ends late September. Ghost and Goblins, Oh My! Should I Give My Boss a Gift?
I didn’t find a lot on the Internet to answer that question – sure would love your thoughts – but I did find an old article by Darren Rowse on Problogger offering IM Etiquette tips. Most involve contacting a blogger of which you are a fan but some can translate to building relationships with customers over the computer: 1.
Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? Lets grow together!
Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. We have a ton of value to bring to the profession and we certainly don’t want to exclude the many assistants who aren’t receiving funding to attend our live events.
Share this on Linkedin Tags: abbreviate , business letter , corporate , etiquette , formal , format , labels , shorten , title Comments One Response to “The Fastest Way To Make Your Boss Look Bad In A Business Letter&# Trackbacks Check out what others are saying about this post. Stumble upon something good?
Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.
► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. . ► January (5) Taking the time to acknowledge someone and say tha. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?
Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Service Untitled The blog about customer service and the customer service experience.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.
Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Service Untitled The blog about customer service and the customer service experience.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.
Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes. .&#
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.
Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.
Melinda | WAHM Biz Builder ( @superwahm1 ) November 20, 2009 at 1:24 am Seems to me this is similar to online networking, in a more productive way. The Metrics of Social Media Reply Pat OBrian November 20, 2009 at 6:19 am The idea of creating a diverse experience is good. Or someone else will. Are you working in Isolation? Great post.
Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.
The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. . “I think Toyota did a good job, and its stock price shows the market shares the same view,&# stated Kazutaka Oshima, president of Rakuten Investment in Tokyo in February of this year. That has been the lowest rank for Japanese car makers in 24 years.
A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. When companies are not aware of the positive and negative, can it be perceived by customers and clients that the company or service just doesn’t care enough to answer?
Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.
Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. Photo Credits: clagnut , poolie , Asim Bijarani Posted by Arash Sayadi on Thursday, April 22, 2010 Topic: Call to Action 0comments: Post a Comment Subscribe to: Post Comments (Atom) Subscribe | Content copyright 2009.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price).
Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? In the mean time Im going to discretely tape up a copy of your etiquette rules somewhere public.
Home About Me Advertise Elevator Etiquette 101: Going Up? Can you think of any more etiquette related items while riding the elevator? By The Professional Assistant on Friday, October 17, 2008 Filed Under: Travel Y ou’re standing in the elevator and everyone is crammed like a can of sardines. Whats next?
Home About Me Advertise Office Fridge Etiquette By The Professional Assistant on Wednesday, November 28, 2007 Filed Under: D o you bring your food to work? Heres an article I recently found on office fridge etiquette. Do you keep it in the office fridge?
Home About Me Advertise Microsoft Outlook Shared Mailboxes Etiquette By The Professional Assistant on Thursday, January 31, 2008 Filed Under: MS-Outlook , Productivity D o you have more than one mailbox in your Microsoft Outlook , other than your inbox? Do you share these other mailboxes with other staff members?
Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. in our area.
Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. With the increasing use of e-mail as the first choice for business correspondence it opens a whole new world of dos and donts for the assistant.
By The Professional Assistant on Monday, July 20, 2009 Filed Under: Productivity D o you snack at the office? Posted on 16 August, 2009 2:52 PM The Professional Assistant Hi Patricia, Thanks for the comment. Posted on 24 September, 2009 8:35 AM The Professional Assistant Hi Joe, Thanks for the comment. Healthy Or Junk?
Thanks Manish Posted on 21 October, 2009 2:02 AM The Professional Assistant Hi Manish, Do you mean all 30 pictures are in Word? Thanks, Richard Posted on 21 October, 2009 12:05 PM Anonymous Yeah Richard, I am having all the 30 pictures in a word document, I am looking for any faster way than manually resizing all the pictures.
Posted on 24 June, 2009 9:49 PM danny There is a instruction of windows password reset 6.0 A few steps later, admin password would be cleared Posted on 24 June, 2009 10:01 PM The Professional Assistant Thanks for this guys! on the recommendation of my friend.It's also a great way !It's It's worth a try! as follows: 1.Free
Home About Me Advertise Make No Mistakes With Meeting Request Attachments in Outlook 2007 By The Professional Assistant on Friday, November 20, 2009 Filed Under: Meetings , MS-Outlook Y ou sent a meeting request to a bunch of people. I could certainly relate to what you wrote.
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