The Small Business Blog

SEPTEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk » « Previous Entries This entry was posted on Sunday, September 20th, 2009 at 7:05 am and is filed under Business Ideas. VB, Stefan Emma Said on September 23rd, 2009 at 12:37 pm Hi, I like your ideas !!

2009 100

2009 2007 2008 2006 100

The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 16, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 30, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008.

2009 100

2009 UPS 2008 2007 100

The Small Business Blog

DECEMBER 14, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Winners – Small Business Quote of the Week Ethics – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 15th, 2009 at 8:00 am and is filed under SME News Round-up.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 2, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk India Banking / Financial SMBs Are Set to Spend $1.24B on IT Infrastructure in 2009: SMBs in India in the banking/ financial sector are on track to spend $1.24B in 2009 on their overall IT infrastructure, up by about 3.5% — ST.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

OCTOBER 26, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.

2009 100

2009 UPS 2007 2008 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

2010 100

2010 Customer Service 2009 Attire 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

2010 100

2010 2009 Customer Service 2008 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

Social Media 100

Social Media 2009 Customer Service 2008 100

Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

2009 100

2009 Customer Service 2008 Social Media 100

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

OCTOBER 29, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The 3 Network and Skype have created a mobile phone handset with Skype button , so the user can make free Skype calls into the internet to any Skype user world-wide. You just need to pay for your regular mobile phone calls, by contract or Pay as You Go.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. OnlineOffice: Overview Get the Flash Player to see this player.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 4, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. OnlineOffice: Overview Get the Flash Player to see this player.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure you have a separate phone number that applicants can leave messages on without disrupting your workday. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy.

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

2007 100

2007 2008 2006 2009 100

Success

DECEMBER 21, 2022

Call one of your children on the phone. I started doing this in July of 2009 and it has created the most magical year of my life. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Write a handwritten thank-you note to someone. Drink 10 glasses of water.

Mentoring 345

Mentoring Goals Clothes Expenses 345

The Small Business Blog

NOVEMBER 23, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Data Computer Security Said on June 30th, 2009 at 10:13 am If you are not sure whether it is virus or spyware/adware, try Hijackthis. rodrigo Said on November 17th, 2009 at 4:02 am Thanks for the very helpful post Stefan. winwebsecurity.com ns2.winwebsecurity.com

2008 100

2008 2007 2009 2006 100

The Small Business Blog

NOVEMBER 6, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 13, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2006 100

2006 2007 2008 2009 100

The Small Business Blog

DECEMBER 18, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Free Home Business Startup Video: Genealogy Research by Stefan Töpfer on Sep 10, 2009 The thirtieth in the WinWeb series of ‘Free Business Ideas’ on WinWeb’s You Tube Channel. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 7, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

2008 100

2008 UPS 2007 2006 100

The Small Business Blog

NOVEMBER 20, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Opinions – Small Business Quote of the Week by Stefan Töpfer on Nov 21, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. Rupert Murdoch (b. Rupert Murdoch (b.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100