The Small Business Blog

NOVEMBER 30, 2009

Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!

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The Small Business Blog

OCTOBER 26, 2009

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST. Digg Furl Netscape Yahoo!

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Make or Break Moments

FEBRUARY 4, 2010

In the post, Why Customer Data is Essential for Effective Marketing – Especially for Your Customers Jean shares a personal example of how Disney and Chase bank missed the boat when it came to using the historical customer data they had on file.

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2009 Customer Service 2008 2010 100

Make or Break Moments

JULY 19, 2010

The first project – transcribe a one hour speech from an audio file. His responses anticipated my questions – he offered a website, an easy way to upload my audio file and a clear cut amount of time I could expect the job would take. Shriram joined my team.

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Cover Letter 2010 2009 Customer Service 100

Make or Break Moments

APRIL 30, 2010

I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started. This is a workshop that I am invited to give on a regular basis and because I know you can’t come to Ohio and hear me speak, I have created a couple audio files that will walk you through each of the pages in the workbook.

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Social Media 2010 2009 Customer Service 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008 Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Providing excellent customer service is crucial.

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2008 Customer Service Cubicle Google Docs 100

The Small Business Blog

MAY 16, 2010

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Be ruthless with your filing. « WinWeb Pitch of the Week – Digistar Solutions The Customer Is Always Right! Use a specific business calendar to keep a reminder of your schedule.

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The Small Business Blog

AUGUST 11, 2006

» « Previous Entries This entry was posted on Friday, August 11th, 2006 at 9:33 am and is filed under Accountants/CPAs , WinWeb. It is not often that one can find a partner, which fits in so perfectly with our own development focus. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 19, 2009

Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. Find out more and watch business videos @ WinWeb TV « How To Make This Recession Work For Your Small Home Business. Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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The Small Business Blog

JUNE 4, 2010

Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site. Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 7, 2007

So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.

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The Small Business Blog

MARCH 21, 2010

« Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. If you have additional tips, please share them in the comments section. Ignore your spendings on CS & u’r toast.

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

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The Small Business Blog

NOVEMBER 6, 2009

Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. “The volatility at the core of deregulated financial institutions makes a world economy that is organised as a system of free markets essentially unstable&# John Gray (b.

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The Small Business Blog

NOVEMBER 13, 2009

Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained. Ideas are useless unless used.” You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site. Digg Furl Netscape Yahoo!

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The Small Business Blog

DECEMBER 18, 2009

Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. Smaller businesses often say the words, but can’t get in on the act. Clare Short (b. Smaller businesses often say the words, but can’t get in on the act. Clare Short (b.

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The Small Business Blog

SEPTEMBER 9, 2009

Free Home Business Startup Video: Genealogy Research by Stefan Töpfer on Sep 10, 2009 The thirtieth in the WinWeb series of ‘Free Business Ideas’ on WinWeb’s You Tube Channel. » « Previous Entries This entry was posted on Thursday, September 10th, 2009 at 7:00 am and is filed under Business Ideas.

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The Small Business Blog

NOVEMBER 20, 2009

Opinions – Small Business Quote of the Week by Stefan Töpfer on Nov 21, 2009 A small business quote keeps you thinking, inspired and entertained. Monopoly is a terrible thing, till you have it. Rupert Murdoch (b. Monopoly is a terrible thing, till you have it. Rupert Murdoch (b. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 28, 2009

by Stefan Töpfer on Nov 28, 2009 « WinWeb Announces £10′000 Business’09 Finalists Dubai World – British Banks Building Castles In The Sand » « Previous Entries This entry was posted on Saturday, November 28th, 2009 at 11:42 am and is filed under Balderdash. Digg Furl Netscape Yahoo!

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The Small Business Blog

DECEMBER 28, 2009

Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. What I don’t like about office Christmas parties is looking for a job the next day. Phyllis Diller (b. What I don’t like about office Christmas parties is looking for a job the next day.

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The Small Business Blog

SEPTEMBER 28, 2006

» « Previous Entries This entry was posted on Thursday, September 28th, 2006 at 12:28 pm and is filed under Balderdash. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

JUNE 10, 2009

WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. Hika Said on November 23rd, 2009 at 5:47 am nice article. You can leave a response , or trackback from your own site. Thanks for the share. thanks for the share. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 24, 2010

« Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

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The Small Business Blog

JANUARY 29, 2009

The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

UPS 100

UPS 2009 2007 2008 100

The Small Business Blog

NOVEMBER 16, 2009

Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. Forex Robot Said on November 17th, 2009 at 5:56 am [.]

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The Small Business Blog

NOVEMBER 24, 2009

WinWeb Announces £10′000 Business’09 Finalists by Stefan Töpfer on Nov 24, 2009 WinWeb today announced the five finalists of the £10′000 Business ‘09 competition. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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The Small Business Blog

JANUARY 21, 2008

» « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. Thanks for your good points.

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The Small Business Blog

MARCH 9, 2010

Simpson « Top 5 Tips for Writing a Staff Handbook Top 5 Basic Advertising Tips » « Previous Entries This entry was posted on Wednesday, March 10th, 2010 at 2:30 am and is filed under Customer Service , SME-Blog. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 13, 2010

Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customer service must be top-notch. Provide content that will appeal both to the readers of the site and also to search engines. Use the website to provide speedy help and assistance.

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The Small Business Blog

SEPTEMBER 26, 2006

» « Previous Entries This entry was posted on Tuesday, September 26th, 2006 at 12:57 pm and is filed under Accounting , Infrastructure , Software as a Service , Start-Up , WinWeb. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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The Small Business Blog

DECEMBER 3, 2009

4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com &# Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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The Small Business Blog

JANUARY 9, 2010

To view previous quotes, click here « New Year – Small Business Quote of the Week Top 5 Tips on Building a 6 Month Cash Reserve » « Previous Entries This entry was posted on Saturday, January 9th, 2010 at 7:45 pm and is filed under Business Quotations. You can follow any responses to this entry through the RSS 2.0

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The Small Business Blog

JANUARY 24, 2010

» « Previous Entries This entry was posted on Monday, January 25th, 2010 at 7:10 am and is filed under Business Checklists. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

FEBRUARY 14, 2010

» « Previous Entries This entry was posted on Monday, February 15th, 2010 at 7:03 am and is filed under Business Checklists. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

MARCH 7, 2010

Good Business: A Reputation of Integrity » « Previous Entries This entry was posted on Monday, March 8th, 2010 at 7:00 am and is filed under Business Checklists. « Don’t Let Empty Pockets Hold You Back! You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 4, 2010

» « Previous Entries This entry was posted on Monday, April 5th, 2010 at 7:00 am and is filed under SME-Blog. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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