You've Heard of the 80 – 20 Rule???
Make or Break Moments
JANUARY 26, 2010
Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent, he was quoted as saying. “You make policies based on the 90%.
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