Remove 2005 Remove Customer Service Remove Phones
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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Don’t be negative.

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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.

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Declare your independence!

Virtual Moxie

Posted by: Karen Cleveland | July 07, 2010 at 07:29 AM Here's to independence from having to make sure there are enough customer service reps to cover the phones so I can take a gosh darn potty break! Freedom indeed!! Independence from trying to conform to a boss who doesn't communicate or appreciate me.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.

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‘Social listening’ can help businesses become more effective

Service Untitled

.” Eleven languages, 24/7 availability, and participating in social media for the sake of the company, help Dell to continue growing stronger brand relationships with customers. One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand.

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Free Press Release Distribution for Small Business. | THE SMALL.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk With the acquisition of map data companies like Navteq and availability of maps in mobile phones has only fueled the interests further. srikanthb Said on December 10th, 2008 at 12:06 pm Advtmedia was set up in 2005.

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