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Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

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August 7th Treasure Your Customers day

Make or Break Moments

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# But it certainly didn’t start there.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Don’t be negative.

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Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.

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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.

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Declare your independence!

Virtual Moxie

Posted by: Karen Cleveland | July 07, 2010 at 07:29 AM Here's to independence from having to make sure there are enough customer service reps to cover the phones so I can take a gosh darn potty break! Freedom indeed!! Independence from trying to conform to a boss who doesn't communicate or appreciate me.

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CRM Magazine's Small Business Suite CRM Winners

Small Business Labs

Blog powered by TypePad Member since 01/2005 « The 2 Speed Economy - Big versus Small Business | Main | China Passes Japan - Now 2nd Largest Economy » August 12, 2010 CRM Magazines Small Business Suite CRM Winners CRM Magazine's annual Market Awards issue is available online. 

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